Standard Fees

  • There is a minimum of 1 hour labor + the standard Service Fee per job/invoice.
    If the problem has a quick fix within moments of arrival or review of the problem, then only the Service Fee applies.
  • The decision to wave any fees is at the sole discretion of Roberts Reliable, and not negotiable.
  • All fees are due at the time that services rendered, as described on the invoice/agreement, are complete.

    Standard Service Charge
    : Consumers $35.00, Businesses $75.00

    Hourly rates:                  Consumers $30.00/hr., Businesses $50.00/hr.

    Software Suite installs per PC: (e.g. Microsoft Office) $40.00/labor

    Software Install- Single Programs per PC: $15.00

    Non-computer electronics require an additional Non-Refundable $75.00 deposit for the costs incurred by manufacturer schematics and documentation (there could be a 3 day lead time for this reason also).

    Large dollar-value component purchases require a deposit equaling the value of the components by per-quote at the time which the final estimate is given (there is also a standard three-day lead time).

    Ω Note: see standard terms below. $25.00 fee for requesting to leave and come back or taking unit with us.

Standard Terms

  • Payment for services rendered is due upon completion of the work statement in our agreement
  • If we have an appointment arranged and you are not there to meet us- and then still want us to come back and service your needs, that will be counted as a separate incident and there will be a  $35.00 additional charge to the standard Service Fee.
  • In the extremely rare case that the company misses our arranged meeting time without advance notification, we will waive the standard Service Charge
  • In the event that your unit is repaired before one hour is up (for per/hour services), the standard Service Charge + the first full hour will be charged
  • The standard Service Fees are due at the end of the first visit. The standard Service Fee is a one-time charge per service need, and is waived for follow-up visits which are related to the original problem.
    Final bill is due in full at the time that the service task is complete.
  • Service area includes Arlington Texas and bordering cities. The standard Service Fee covers our Travel and Time. This is a One Time Charge per Incident.
  • In the event that we exhaust the first hour (of per/hour services) and you choose Not to go forward with a repair or service, the “per/hour” Fee will be waived and you only pay the standard Service Fee.
  • If the problem has an obvious problem-solution (to me) such as a check box, setting or hardware anomaly that fixes your problem within moments of arrival, under those conditions only the standard Service Charge applies.
  • If your device/unit is deemed “scrap” or “not cost effective to repair” (by our recommendation and your agreement), there is No Charge beyond the standard Service Charge.
  • Prices for services do not include promotional discounts or tax assessments as required by state law.
  • We can help you make/buy new software purchases by your needs assessment:
    A deposit equal to the cost of the software is required prior to our procurement on your behalf.
  • Ω (As this Company is a home business) All efforts are made to avoid bringing your unit back to our shop unless all options are exhausted.
    If I/we (the company) deem your unit needs to be brought back to the shop for further work, there will be no additional charges applied.
    If you (the customer) want us to bring the job back due to time constraints (or ask us to leave and come back in order to finish), there will be an additional fee of $35.00 charged added to your bill.
  • Businesses pay commercial rates due to common increased complexity per task and scope of projects.
    Standard Service Charge: Consumers $35.00, Businesses $75.00.
    Hourly rates: Consumers $30.00, Businesses $50.00/hr.
  • Data recovery is not guaranteed, but every attempt is made to recover (files, photos, music, videos, Email, Favorites, critical program data) * Inappropriate content will not be recovered *.
    (as a recovery option: There are high-end recovery services that cost thousands of dollars if your data is critical and I cannot get it).
  • Based on your problem description (for free over the phone or by email), I can diagnose many problems and can frequently talk you through a fix or give a gross estimate. You can then decide to whether to schedule a service call.
  • Prices listed here are dynamic and based on standard failure routines which may vary, based on your unit failure/job task, all final estimates are given at the customer’s home/business when possible, and are always in writing
  • Telephone Estimates for Any Job, is always Free. Please Make an appointment based our mutual assessment of your problem description. I can diagnose many problems and often can talk you through a fix for simple problems or at least give you a gross estimate. Then you can decide if you want to continue with a service call.
  • We reserve the right to reduce the final bill for any reason, and many times do. Final bill reductions are not negotiable.
  • We reserve the right to refuse service for any reason at which time there will be no charges incurred, any of your equipment in our possession will be returned.